FAQ

If you paid via PayPal, you may cancel your membership subscription through the following steps:

How do I cancel a membership/subscription? (Per Paypal)

You can cancel a subscription up until the day of the next scheduled payment. Remember, this cancels all future scheduled payments for that subscription.

Here’s how to do it:

1. Log in to your PayPal account.
2. Click History under My Account at the top of the page.
3. Choose Subscriptions from the Show drop-down menu.
4. Check the From box and change the date back to the year the subscription was created.
5. Click Search, and then click Details.
6. Click Cancel Subscription.
7. Click Cancel Subscription again.

Note: Canceled recurring payments can’t be reactivated within paypal. * This has to be done manually as explained above.  Canceling a payment does not relieve your contractual obligation to pay the merchant.

How do I cancel a membership/subscription? (Per Credit Card/Debit Card)

Please complete the contact form at http://understandmennow.com/contact and let list that you need your membership cancelled. Please also provide your full name to cancel the correct membership.

If you have any questions, feel free to contact me directly by completing the contact form at http://understandmennow.com/contact.  I'd be happy to answer as much as I can and then refer you to Paypal (if need be) for further clarification.

Glad you stopped by to check out the FAQs.

HELP! Order Not Approved - Issues with the Check Out process...

This question has come up a few times and I want to address this with you to help prevent any issues during the checkout process. After discussing all options with my merchant gateway, one main point I learned was make sure the billing address and shipping address are up-to-date with your credit card company. If your credit card company tells me that either address is incorrect during the authorization process - this will result in an issue with your order and your order will not be processed or approved.

What I would like to let you know is this... When you provide me with your shipping address - double check before submitting your order - is this the address that your credit card statement is mailed to? Please enter your ship to address for your credit card statement. This should help to reduce any frustration during the 1, 2, 3, check-out process.

If you have any questions, feel free to contact me directly by completing the contact form at http://understandmennow.com/contact.

The credit card used for your recent attempted purchase with UnderstandMenNow.com has been declined by the credit card processor.

This can be due to several reasons such as:

1. The Credit Card Address on file with the card issuer does not match the address used as the billing address on the order placed.
2. The Credit Card has expired.
3. The Credit Limit was exceeded.
4. The Credit Card is frozen/blocked by issuer (usually for fraud protection)

Please return to the product page and try your order again.

If you think you have received this message in error, contact your credit card issuer.